Kal Tire

I recently bought a set of winter tires from Kal Tire, but one of them had a slow leak. I popped into their Eagle St, Cambridge ON location minutes before closing to ask if this repair would be covered under warranty, and not only was I assured that it was (nice!) - I was also informed they could fit me in the very next day! Jamieson in particular was very friendly, helpful and accommodating - within an hour I was back on the road with all my tires up to snuff, and even though they had to replace the tire, I only paid the $20 to install it - the tire itself was covered under warranty. Very happy with the exceptional service at Kal Tire, and will be coming back for all future tire needs!

Had a wonderful experience today at Kal Tire, Cambridge. Extremely friendly and professional staff especially Manager Corey Chisholm very friendly and technically well sound meet to customer requirements with clean and fast service. I went in with a break pad change and tire swap. Great service and professional technicians set me up with a beautiful package of brake pad and tire swap. I would highly recommend this location for all your brake and tire needs. Waited for service in the very comfortable reception area. Definitely made a new customer out of me! 🤩 Thanks

I had a great experience at Kal! My appointment was supposed to be within an hour of closing, but they were busy and projected my car to be finished within an hour and a half. The estimate was almost exact (a little less actually), and Jameson was lovely to deal with. There was a small issue that was instantly corrected. Definitely would come back!

Approximetly a month ago I had a set of new tires and new wheels dropped off loose to be mounted and balanced. The set was not purchased from Kal Tire, I was just in the area and they were able to do an appointment the same afternoon as I called them. It was my first time there. I experienced a shake on the highway and assumed the balance was done right but it must be an issue with the off brand tires I bought (Comforser CF1000 ( budget all terrain). Kal Tire rep did note that off brand tires sometimes aren't made to same quality standards and can have issues with balancing or similar but that they balanced well at the time of pick up. I diagnosed the issue over a month and eventually contacted the original tire supplier, who offered to warranty any tires that were defective and to come in for an inspection. During the inspection they found that the balance was out, including by 4.75oz on one tire and conducted the work in front of me in it's entirety. They road force checked and rebalanced the tires. Upon testing on the highway, the vibration issue was resolved. I notified Kal Tire about my experience while I was in the area (immediately after the road test). The Store Manager invited me into his office and was very pleasant to deal with. He refunded the cost of mounting and balancing ($204) without me asking, I simply explained the situation and showed him some photos on my phone. It's unclear if the balance was done wrong at the time of install or if it was done right but some weights fell off, the vibration was pretty severe. Corey also provided me with a very competitive quote on a set of tires that I'm interested in. Corey did a great job on turning a bad news story into a good news story and is going to get more business from me and hopefully others due to this review. The service advisor Jamieson and Corey were both polite and receptive to hearing the situation and I think they exceeded expectations in responce to how they handled a situation where things didn't go great. I think it really shows what a business is like, when you look at how they handle a negative situation. I think it's also worth noting I only came here for a mount and balance, didnt buy the tires or wheels from them, and was not a regular customer and they still treated me with respect and wanted to make the situation right. Corey appears to be a great guy who has honour. Additionally they didn't mark or damage the wheels at all when mounting the tires, which is not something you can say about many shops. If you have new wheels, this would be a good place to have them mounted. They took their time with the job and didn't scratch the wheels at all.